At Modern Pant Wear Shop, we’re committed to delivering premium wardrobe essentials with effortless global service. Below you’ll find answers to common questions about our products, shipping, returns and more. Can’t find what you need? Contact our style specialists at [email protected].

Product Questions

What types of products do you specialize in?
We focus on modern wardrobe essentials including premium denim (like our signature AGOLDE collection), versatile pants, transitional tops, swimwear, and seasonally appropriate shorts. Each piece is curated for its quality and ability to move seamlessly from day to night.
How do your products fit?
Our pieces follow contemporary fits – neither too baggy nor too restrictive. Denim and pants feature tailored silhouettes that flatter various body types. For specific measurements, check individual product pages or contact our stylists for personalized recommendations.
Are your products true to size?
Most customers find our items true to standard US sizing. We recommend consulting our detailed size charts (available on each product page) as some denim may have slight stretch. When in doubt between sizes, our team suggests sizing up for comfort.

Shipping & Delivery

Where do you ship?
We offer worldwide delivery via DHL, FedEx and EMS, excluding some remote regions and parts of Asia. During checkout, simply enter your address to confirm availability. All international shipments include prepaid customs documentation.
What are my shipping options?
Choose between:
• Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
• Free Shipping (orders $50+): 15-25 business days via EMS

All orders process within 1-2 business days from our Chicago headquarters.
How can I track my order?
You’ll receive a tracking number via email when your package ships from 3809 Oakmound Drive, Chicago. For international orders, allow 24 hours for tracking to activate. Need help? Email us with your order number.
Do I have to pay customs fees?
Never! We prepay all customs documentation and guarantee no surprise fees. Our shipping partners handle all import paperwork for seamless global delivery.

Returns & Exchanges

What’s your return policy?
We accept returns within 15 days of delivery. Items must be unworn, with tags attached, in original packaging. Initiate returns through your account portal or by emailing our team. Refunds process within 3-5 business days after we receive your return.
Do you offer exchanges?
Currently, we process returns for refunds only. To get a different size or color, simply place a new order. With our fast 1-2 day processing, your replacement will ship quickly!
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable service – we can’t issue refunds until the return reaches our Chicago facility.

Payments & Accounts

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal. All transactions are securely processed with 256-bit encryption.
Can I modify my order after payment?
Due to our fast 1-2 day processing, order modifications must be requested immediately by emailing [email protected] with your order number. We’ll do our best to accommodate changes before shipment.
How do I reset my password?
Click “Forgot Password” on the login page or visit your account settings. You’ll receive an email with reset instructions. For security, password links expire after 2 hours.

Still Have Questions?

Our Chicago-based style team is ready to assist via [email protected]. We typically respond within 24 business hours.

For immediate order tracking, check your shipping confirmation email or account dashboard.